Complaints
If at any time you are dissatisfied with the service provided by the Trust, you may lay a formal complaint.
The procedure is as follows:
1. Contact the Social Services Manager and tell them about your concern. The Manager will investigate your complaint and decide what action is to be taken.
2. The Manager will let you know what has been decided within 10 working days of your initial contact.
3. If you are still not happy with the decision/outcome, yopu may ask for a second investigation involving independent mediation, external arbitration or judicial review.